Refund Policy

    Refund Policy

At Vehicle VIN, we are committed to providing exceptional service and ensuring your satisfaction. We encourage you to read the following Refund Policy carefully to understand your rights and responsibilities before making a purchase.

 1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• You purchased a vehicle history report but did not receive it due to a technical issue on our end (e.g., email delivery failure).

• The report delivered was incomplete or contained missing data, based on what was guaranteed at the time of purchase.

• Your refund request is submitted within 7 days of the original purchase date.

 2. Non-Refundable Situations

Refunds will not be issued in the following scenarios:

• The VIN entered was incorrect or invalid at the time of purchase.

• The report was successfully delivered, and you simply changed your mind.

• You did not review the sample report, FAQs, or service details prior to completing your purchase.

• Delays or limitations occurred due to third-party data sources (e.g., NMVTIS, service provider downtime).

• You placed a duplicate order without contacting us first to resolve the issue.

 3. Dispute & Chargeback Policy

To ensure fair processing and service integrity:

• If you believe there is an issue with your report, you must first contact our support team before initiating a chargeback or dispute.

• Disputes raised without contacting support may result in a 30% administrative fee deducted from your total refund (if approved) to cover dispute resolution and processing costs.

• Chargebacks for fulfilled and delivered reports will be contested using technical evidence, including delivery confirmation, IP logs, and order records.

 4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our support team at support@vehiclevinhub.com with your order number, purchase date, and VIN.

2. Explain the Issue: Provide a clear reason for your refund request, along with any supporting documents or screenshots.

3. Review Time: Our support team will respond within 1–2 business days with a resolution or follow-up.

 5. Refund Processing

• If approved, your refund will be issued to the original payment method.

• Please allow 2–5 business days for the refunded amount to reflect in your account, depending on your bank or card provider.

 6. Contact Us

For questions about your order or this refund policy, please contact us:

•  Email: support@vehiclevinhub.com

 Final Note

We value your trust and are here to provide a smooth and transparent experience. Please reach out to us first with any concerns — we are happy to help. Your cooperation in following our process helps us serve you better and resolve issues faster.